FAQs

1. Orders & Account

• Do I need an account to place an order?
  
  
  No, you can complete your purchase as a guest. However, creating an account allows you to track orders easily, save shipping addresses, and access your order history for future purchases.
• How do I know if my order was successfully placed?
  
  
  Once your order is confirmed, an automated confirmation email containing your order summary and order number will be sent to the email address provided at checkout. If you do not see it within a few minutes, please check your spam/junk folder.
• Can I modify or cancel my order after placing it?
  
  
  We process orders quickly to ensure fast fulfillment. If you need to change your shipping address or cancel an item, please contact us within 12 hours of placing your order at service@liorveth.com. Once an order has entered the fulfillment process, modifications or cancellations are no longer possible.

2. Shipping & Global Delivery

• Which countries do you ship to?
  
  
  We ship internationally to customers across North America (United States, Canada), Europe, and select countries worldwide.
• What are your handling and transit times?
  
  
  • Order Processing Time: 1 to 3 business days (excluding weekends and major holidays).
  • Estimated Shipping Time: Standard international delivery typically takes 7 to 15 business days, depending on your destination and local customs processing.
• How can I track my shipment?
  
  
  As soon as your package is dispatched, a shipping confirmation email containing a tracking number and carrier tracking link will be sent to you. You can monitor your shipment’s status in real-time.
• Are customs duties or taxes included?
  
  
  Depending on your country's customs regulations, international packages may occasionally incur import duties, taxes, or clearance fees. These charges are determined by local authorities and are the responsibility of the recipient.

3. Payment & Site Security

• What payment methods do you accept?
  
  
  We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as secure online payment gateways such as PayPal.
• Is my personal and payment information safe?
  
  
  Yes, your security is guaranteed. Our website is built on an encrypted platform using 256-bit SSL (Secure Sockets Layer) encryption technology. We never store your full credit card details or payment credentials on our servers.

4. Returns, Exchanges & Refunds

• What is your return policy?
  
  
  We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your item, you may request a return within 30 days of receiving your package. Items must be unused, in their original condition, and in original packaging.
• What should I do if I receive a damaged or incorrect item?
  
  
  We inspect every product prior to shipment, but damage can occasionally occur during transit. If you receive a damaged, defective, or incorrect item, please contact us immediately at service@liorveth.com within 48 hours of delivery with photos or a short video of the issue. We will arrange a replacement or full refund at no extra cost to you.
• How long does it take to receive a refund?
  
  
  Once your returned item is received and inspected at our warehouse, your refund will be processed back to your original payment method within 3 to 5 business days.

5. Product Quality & Care

• Are your holiday apparel and handcrafted goods durable?
  
  
  Yes. Every product in our collection is crafted with attention to detail using certified, high-grade materials. Our apparel undergoes colorfastness and fabric safety checks, while our handcrafted decor items are checked for material integrity to ensure they last for seasons to come.

Still Have Questions?

• Operating Company: Anji Runlin Furniture Co., Ltd.
• Registered Address: 4th Floor, Building 4, No. 01-4, Tangpu Industrial Park, Dipu Street, Anji County, Huzhou City, Zhejiang Province, 313300, China
• Customer Support Email: service@liorveth.com
• Customer Support Phone: +1 (948) 639-2930
• Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST / GMT)